Full Time
Palm Beach
Posted 3 years ago


Support the Director, Culture + People by coordinating and leading the efforts of the human resources team in the day to day operation.

Essential Functions:


  • Support day to day process in human resources and assist the Director, Human Resources in implementing hotel strategy, including coaching and counseling recruits, and hiring and retaining the best employees.
  • This position will be responsible for onboarding and training of all new associates. Assist in reward and recognition programs and training strategies.
  • Act as liaison between hotel staff and the Director, Culture + People as needed. Will assist with open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting correction.
  • Assist with employee relations and labor-related matters as they relate to federal , state and local employment and civil rights laws, including, but not limited to Title VII, ADA ADEA FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights.
  • Assist with maintaining and administering employment, wage and salary, benefit, OSHA, ERISA, DA and incentive programs (where applicable).
  • Will manage the administration of the termination process an unemployment compensation.


Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with the company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Director, Culture + People based upon the particular requirements of the hotel:

  •  Order and maintain office supplies. – Take on additional duties as necessary and assigned. – Be a leader and a role model to all associates.

Teamwork Skills:

  • Be an enthusiastic, helpful and positive member of the team.
  • Be professional, responsible and mature in conduct and behavior.
  • Be understanding of, encouraging to and friendly with all co-workers.
  • Be self motivated and use time wisely.
  • Maintain open line of communications with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Report to work on time.
  • Maintain effective communication through the use of meetings and memorandums.
  • Be available to help all departments in emergency situations.
  • Perform other assignments as directed by the ownership or management company.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Safety and Security:

  • Be knowledgeable of policies regarding emergency procedures and security concerns.

Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Desire to participate as a part of a team.
  • Must possess basic computational ability.
  • Working knowledge of wage and salary, employment and benefits administration and payroll.
  • Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
  • Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
  • Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
  • Ability to express or exchange ideas by means of the spoken word. Must be able to verbally convey detailed instructions to employees of guests.
  • Ability to create, implement and monitor hotel and staff goals, strategies and policies. 7 – Ability to be resourceful, creative and maintain flexibility.
  • Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends. – Must possess basic computer skills.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA and ERISA.
  • Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
  • Ability to accept responsibility for actions of others. – Ability to manage by example.
  • Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of the hotel.
  • Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations.
  • Ability to memorize, recollect and quickly retrieve dates, names times and other data.
  • Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.

Physical Demands:

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift to 25 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment. – Must have finger dexterity to be able to operate office equipment.
  • Ability to perceive the nature of sound with or without a correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.


Bachelor’s degree required. Two to four years of human resource experience or operations management required, preferably in a hotel environment. Bilingual (English/Spanish).


All associates must maintain a neat, clean and well-groomed appearance per company standard.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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