Full Time
Palm Beach
Posted 4 years ago
Job Description
The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segment. The Group Sales Manager will also solicit new accounts, nurture and grow existing client relationships/business and consistently up-selling to meet or exceed set sales goals. The GSM will lead a team and ensure that they all meet their sales targets.
Responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Direct the activities of the hotel sales team, providing the leadership and motivation necessary to implement effective sales and marketing
- Manage pre-opening critical path and develop market plans
- Responsible for recruiting and identifying candidates for sales managerial positions
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
- Develop and manage the departmental budget and monitor sales activities/performance to ensure sales meet or exceed established profit plan and to accurately report variances/projections to management
- Attend weekly departmental and hotel staff meetings to facilitate good communication within the hotel
- Generate reports as required to measure business generated by the sales department
- Regularly work files for potential groups to generate repeat business for the hotel
- Direct coordination of cross-selling, joint marketing initiatives and other hotel/brand synergies to maximize exposure and profitability including agency contact, media planning and hotel
communications - Initiate and follow up on leads
- Actively participates in the sales process via customer meetings, entertainment and attendance at client and other relevant industry events
- Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures
- Reporting back to the C-suite level
Requirements
- Bachelor’s degree; four to seven years’ experience. Preferably in pre-opening in high end resort
- Excellent organizational and leadership skills
- Experience in four- and five-star properties
- Experience in wellness health spa and resort preferred
- Strong knowledge/experience of the diverse South Florida market
Teamwork Skills
- Maintain effective communication, both written and verbal
- Be an enthusiastic, helpful and positive member of the team
- Leadership and management skills
- Cooperation and collaboration
- Financial skills including budgeting, forecasting, and justifying
- May attend bridal shows and other events
- Work in conjunction with accounting to maintain and minimize levels of account receivables
- Ensures all guests are being treated in an efficient and courteous manner and that all standards are being applied
Physical Demands
- Most work tasks are performed indoors, temperature is moderate and controlled by hotel environmental systems
- Must be able to stand or sit for extended period
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning and filing tasks
- Must be able to lift to 20 lbs. on a regular and continuing basis
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine or calculator, electric typewriter, multi-line touch tone phone, filing cabinets, fax machines, photocopiers, dolly and other office equipment as needed
- Position requires outside sales calls, driving to and from business contacts
- Long hours sometimes required