Director of Human Resources

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Director of Human Resources

Full Time

Job Description

Responsible for short- and long-term planning and management of the Human Resources function.
Recommend the department’s budget and manage expenses within approved budget constraints. Major
areas of responsibility/management include, but are not limited to, employment, wage and salary
administration, benefits, training, employee/labor relations, organizational development and payroll.
Work closely with the General Manager in implementing, achieving and maintaining the hotels and
Trust’s goals and objectives. Participate in total hotel management as a member of the hotel Executive

Responsibilities and essential job functions include but are not limited to the following:


  • Establish and implement annual objectives for the Human Resources Department, including a departmental mission statement. Establish, maintain and ensure adherence to all personnel-related policies and procedures
  • Interact with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisor, subordinates, co-workers and guests in completing assignments
  • Resolve staff and guest complaints
  • Develop, direct and oversee overall hotel recruitment and hiring activities strategies for all exempt and non-exempt positions
  • Support and uphold hotel philosophy concerning hiring, employee relations, supervision and disciplinary action
  • Directly facilitate, in conjunction with hotel managers, open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting correction
  • Assist in recruitment and interviewing of candidates for all executive positions
  • Conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan
  • Oversee and investigate all employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, DA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws and general human and civil rights
  • Must be familiar with applicable collective bargaining agreements and relevant local labor union(s)
  • Serve as a member of the Executive Committee and work closely with all Executive Team members in supporting and achieving the hotel’s goals and objectives
  • Reporting back to the C-suite level
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
  • In addition, attendance at all scheduled training sessions and meeting is required


  • Bachelor’s degree; five to seven years’ experience. Preferably in a hotel environment
  • Excellent organizational and leadership skills
  • Experience in four- and five-star properties
  • Experience in wellness health spa and resort preferred
  • Minimum of five years’ experience in a director level or five to seven years’ experience in a senior selling role
  • PHR; SPHR strongly preferred

Teamwork Skills

  • Maintain effective communication, both written and verbal
  • Be an enthusiastic, helpful and positive member of the team
  • Leadership and management skills
  • Cooperation and collaboration
  • Work in conjunction with accounting to maintain and minimize levels of account receivables
  • Be self-motivated and

Physical Demands

  • Most work tasks are performed indoors, temperature is moderate and controlled by hotel environmental systems
  • Must be able to stand or sit for extended period
  • Must be able to bend, stoop, squat, and stretch to fulfill cleaning and filing tasks
  • Must be able to lift to 20 lbs. on a regular and continuing basis
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Requires manual dexterity to use and operate all necessary equipment
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine or calculator, electric typewriter, multi-line touch tone phone, filing cabinets, fax machines, photocopiers, dolly and other office equipment as needed
  • Long hours sometimes required

Apply Online

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